Frequently Asked Questions

How do I place an order on your website?

To place an order, simply browse our product selection, add your desired items to the cart, and proceed to checkout. You will be prompted to enter your shipping and payment information to complete the purchase.

What are the shipping times for my order?

Orders are processed within 1–4 business days. Once shipped, delivery typically takes between 2 to 12 days, depending on the origin of the product and the destination. Please note that shipping times may vary based on supplier location and other factors.

What is your return policy?

You may request a return within 30 days of receiving your item. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. A receipt or proof of purchase is also required.

How long does it take to receive a refund?

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, refunds are typically processed to your original payment method within 5–7 business days, depending on your bank or card provider.

Are there any items that cannot be returned?

Yes, non-returnable items include gift cards, downloadable digital products, and clearance items marked as “final sale.” Please review our return policy for more details.

What should I do if my product is damaged or defective?

If you receive a damaged or defective product, please contact our customer service team immediately. We will assist you in resolving the issue, which may include a replacement or refund, depending on the circumstances.

Do you offer international shipping?

We offer international shipping to a wide range of destinations. However, shipping availability may vary for certain products depending on the warehouse location or supplier. For confirmation on specific products or countries, please contact our customer service team.